Question 1

How does the subscription work?

Accepted Answer

You choose the frequency that suits you when ordering. Your moringa is then shipped automatically at each due date, with no need to order again. You receive an email before every shipment.

Question 2

Can I cancel at any time?

Accepted Answer

Yes. You can cancel from your customer account or simply by email, at any time and without justification. Cancellation applies to the next shipment as long as we receive your request at least 48 hours before the renewal date.

Question 3

Is the subscription commitment-free?

Accepted Answer

Yes, there is no minimum duration. You can pause, change the frequency or stop your subscription whenever you wish.

Question 4

Can I combine a promo code with my subscription?

Accepted Answer

Subscription benefits apply automatically. One-off promotional codes are generally not combinable with those benefits, unless stated otherwise on the offer concerned.

Question 5

What are the delivery times?

Accepted Answer

Orders are prepared within 24 to 48 working hours. Delivery then usually takes 3 to 7 working days in mainland France, and slightly longer internationally depending on the destination.

Question 6

Is delivery free?

Accepted Answer

Delivery is free above a certain order amount, shown at checkout.

Question 7

Do you ship outside France?

Accepted Answer

Yes, we also ship within Europe. Available destinations and the corresponding fees are displayed automatically at the delivery step, before payment.

Question 8

How should I use moringa?

Accepted Answer

The recommended intake is indicated on each product page and on the packaging. Moringa fits into your daily routine in a few seconds, preferably at a regular time. Consistency is what matters most. In case of pregnancy, breastfeeding, ongoing treatment or doubt, ask your healthcare professional for advice.

Question 9

What is the difference between Moringa Seul and Découverte Vitalité?

Accepted Answer

Moringa Seul is the plant on its own: you receive your moringa and manage your routine at your own pace. Découverte Vitalité is a guided programme: the same moringa, plus daily reminders and follow-up designed to help you keep up your consistency over time. The price of each formula is displayed live in the shop.

Question 10

Are the products natural and certified?

Accepted Answer

Our plants are selected with care, from vetted suppliers, according to strict quality standards. These are food supplements: they are not a substitute for a varied, balanced diet or a healthy lifestyle.

Question 11

Is Moringa suitable for everyone?

Accepted Answer

Moringa is a natural food supplement suited to most healthy adults. It is not recommended for pregnant or breastfeeding women, nor for people undergoing medical treatment without first seeking the advice of their healthcare professional. If in doubt, consult your doctor before starting.

Question 12

What do the support reminders involve?

Accepted Answer

They are short messages sent at the pace of your programme, to help you build your routine and not forget it. They are designed to be useful and discreet, never intrusive, and you can stop them at any time.

Question 13

Who supports me during the programme?

Accepted Answer

Khady, founder of ADV Bien-Être, designs and follows every programme. Support is asynchronous: it respects your schedule, with no imposed appointments, and you can write to us at any time.

Question 14

What happens at the end of the programme?

Accepted Answer

You take stock of what consistency has brought you. You are then free to continue with a longer formula, switch to simple refills, or stop. Nothing is renewed without your agreement.

Question 15

Which payment methods do you accept?

Accepted Answer

Payment is made through a secure page. Available methods (bank cards and fast payment solutions) are displayed automatically at checkout, depending on your country.

Question 16

Can I change or cancel my order?

Accepted Answer

Yes, as long as the order has not been prepared. Write to us as soon as possible with your order number and we will take care of it. Once shipped, the order follows the return conditions.

Question 17

How can I track my order?

Accepted Answer

As soon as your order ships, you receive an email with your tracking link. If you cannot find it, check your spam folder or contact us and we will send it again.

Your questions, our answers.

Subscription

Delivery

Product and use

Guided programmes

Orders and payment